Terms & Conditions

Eligibility

VivaSpin Casino is open to players aged 18 or over who are legally resident in jurisdictions where online gambling is permitted. Irish residents may play subject to local laws. One account per person, per household, per IP address. Multiple accounts are closed and balances forfeited on detection.

Account & Verification

You must provide accurate personal information at registration and complete KYC verification before withdrawals above €500. Providing false information voids all bonuses and may lead to permanent account closure. Account sharing is not permitted; each account is tied to a single verified identity.

Deposits & Minimums

Minimum deposit: €20 across all payment methods. We reserve the right to refuse deposits from payment methods not matching the account holder's name. Deposits are credited to the account instantly on approved methods; delayed deposits (bank transfers) credit on receipt of funds.

Welcome Bonus Terms

The welcome bonus (100% match up to €200 + 100 free spins) activates on first deposit of €20 or more. Wagering: 35x the bonus amount (not the deposit). Maximum bet while wagering: €5 per spin/hand. Bonus expiry: 30 days from credit. Game contribution: slots 100%, live dealer 10%, roulette 10%, blackjack 5%, video poker 5%, baccarat 0%, progressive jackpots 0%.

Withdrawals

Minimum withdrawal: €20. Withdrawals process to the original deposit method up to the deposit amount (AML rule); winnings can ship to any verified payment method. Processing times are published on our login page and reflect actual Q1 2026 data. Diamond VIP members receive priority processing with same-day €10,000 limits.

Bonus Abuse & Fraud

Accounts found exploiting bonuses (bonus-buy abuse, maximum-bet violations, multi-account bonus claims) forfeit all bonus-derived winnings and may be closed. Fraud detection is automated; manual review available on request through dispute channels.

Responsible Gaming

VivaSpin Casino is committed to player safety. Deposit limits, loss limits, session-time limits, and self-exclusion are available from your account dashboard. Reductions take effect immediately; increases require a 24-hour cooling-off period. Permanent exclusion closes the account and is irreversible.

Dispute Resolution

Initial disputes process through internal support within 48 hours. Unresolved cases escalate to eCOGRA's independent Alternative Dispute Resolution service at no cost to the player. The Malta Gaming Authority serves as the primary regulator for any complaints unresolved after ADR.

Changes to These Terms

We may update these terms from time to time. Material changes will be communicated 14 days in advance through in-account messaging. Continued use of the service after changes take effect constitutes acceptance of the updated terms. Historical versions are archived inside your account dashboard.